Hotel Information
Team Members are happy to answer any questions you may have,
although read on and you may find them already answered for you!
Jerbourg FAQ
Bicycle Hire
Can be arranged through Adventure Cycles (01481232855) or GoGuernsey for E-bikes, Fat Bikes or Tandems (07781103692)
Boarding Passes
No need to waste valuable holiday time - you can check in and print boarding passes for Aurigny, Blue Islands and Brittany Ferries at the Departures Terminal
Bus
The 81 service stops right outside the Hotel and takes you to St Peter Port and back. Contactless payment required on board.
www.buses.gg for bus timetables
Check Out
Check Out is between 08.00 and 11.00. If you would like a few extra hours in your room, please check with Reception and if we have availability then we can help. Late check out until 2pm is just £45 per room.
Please advise a Team Member what time you would like your luggage brought down to Reception on the morning of your departure.
Doctor
Should you require a Doctor during your stay, please contact St Martins Healthcare - 01481 237757. The can arrange a 'home visit' but you will be seen more quickly if you can visit the surgery. Medical costs should be paid at the surgery at the time of consultation.
If you need to see a doctor urgently, the A&E Department at the Princess Elizabeth Hospital is open 24 hours a day, every day.
Electricity
Guernsey uses type G three pin plugs and sockets with standard voltage 230V.
If you have left your travel adapter at home, dont worry - we have EU to UK adapters or USB adapters to purchase from Reception.
Fire Alarms
Fire Alarms are tested weekly - normally on a Monday morning at 10am. The is a safety procedure and no action is necessary.
Flowers
If you would like to arrange flowers to surprise a loved one (or to leave a little present for us!) call Tussie Mussie 01481 729996.
Gift Vouchers
Searching for the perfect gift? If you would like to treat someone to a Gift Voucher, we have them here to purchase for any monetary amount from £10 to Extra Generous!
Housekeeping
We offer daily light touch housekeeping during your stay. Your beds will be made, bins emptied, cups washed and items replenished as necessary. Please be assured that we will not touch your personal belongings nor will be enter your room while you are there. If you would rather that we did not service your room during your stay, then please let us know.
GoGuernsey
Kayaking, Coasteering and Stand-Up-Paddleboarding adventures provided in small groups, a great way to see and experience the spectacular coastline of Guernsey. Kayaks and Paddleboards also available for hire. Call 07839151771 or visit www.go-guernsey.gg
Laundry
An iron and board are available in your room. For any laundry or dry cleaning, please visit Burtols in St Martins (not affiliated with the Hotel). Turnaround time is minimum 48hours, Monday to Saturday (closed Tuesday) 8.45 - 17.15.
Lost Property
Should guests misplace any belongings during their stay or incur damage to any property, the provision of the Hotel Proprietors Act 1956 will apply – a copy is available in reception. If personal belongings are left behind on departure, we will do our very best to locate and return items at the owner’s cost. Items are retained for 3 months only then given to charity or disposed of.
Morning Call
To arrange a Morning Call on your telephone, dial *2, the requested time using 24hr clock.
e.g. A call for 7.15am - Dial *20715 or a call for 2.30pm - Dial *21430 then replace the receiver.
Parking
Parking is available in the Hotel Car Park and is complimentary for Hotel Guests and Visitors. No reservation is required.
Vehicles are parked at owners' or hirers' risk and no liability can be accepted by the Hotel for any damage to or theft from vehicles.
Payment
Accounts can be settled by GBP cash, Visa and Mastercard. The Hotel no longer accepts cheques.
Radiator
A thermostat on the right hand side of each Radiator controls the heating in your bedroom. Turn clockwise to lower temperature and anti-clockwise to open radiator fully. All Hotel heating is turned off at night-time and late morning to mid afternoon.
Swimming Pool
The Hotel pool is open from mid-may to mid-September - 9am until 6pm. There is no lifeguard on duty.
Children should be accompanied at all times. No solo swimmers. Please shower before entering the pool.
Hotel Residents do not require wristbands.
Taxis
The Guernsey Taxi app is the very best option for pre-booking your taxi. Alternatively, Island Taxis may be contacted on 01481 700500.
Please note that taxis at peak times - early mornings or weekend evenings may require at least 48hours notice.
Telephone
The Telephone in your room is direct dial.
For an outside line, dial ‘9’ followed by the number.
To connect to another room, dial ‘3’ followed by the room number you wish to contact.
Local calls - 25p; UK – 25p per minute; Europe – 35p per minute; Rest of the World – At least £1.20 per minute.
Minimum charge 25p. Cost will be automatically charged to your account.
Please note these tariffs are only approximate and the Hotel is not responsible for any tariff changes made by our service provider.
Television
The Television in your bedroom has Freeview and shows a selection of named channels.
Despite our very best efforts, occasionally at times of high atmospheric pressure, the signal boosters from the UK and France interfere with our Channel Island transmitters and we can lose signal.
Should you experience this, please take this opportunity to explore our coffee shop – as if you need an excuse to buy cake!
Your TV will be back to normal soon.
WiFi
From your device, please select Hotel Jerbourg WiFi. no password is required.
Guernsey Fun Facts
1 – The first post box in the British Isles can be found on Union Street, St Peter Port and dates back to the reign of Queen Victoria. It is still a working post box today.
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2 – The Town Church is the closest church to a pub (the Albion House Tavern) in the British Isles.
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3 – Guernsey is full of supernatural folklore including stories of Werewolves, Fairies and Witches. Our famous red sunsets are said to have been coloured from the blood of battling pixies who invaded the Island to look upon its beautiful women.
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4 – Our gorgeous, happy Guernsey Cows produce delicious milk, butter, cream and cheese. We are delighted to use these Guernsey Dairy products in all of our baking and serve the fabulous Guernsey cream to accompany our scones and cakes.
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5 – Traditionally, our local language of Guernsey Patois or Guernésiais is a mixture of Norman French and Norse English. It is estimated that only 2% of Guernsey’s population can speak or understand the language.
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6 – The Guernsey flag is made up of the red cross of St George and the golden Normandy Cross of William the Conqueror who became the King of England in 1066. Even after the English lost control of Normandy, the Channel Islands remained with the English.
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7 – Our car license plates are numbers only and can be black and silver, our post boxes are blue and our telephone boxes are yellow.
